I read about this product in "The Week" magazine, placed my order, and looked forward to receiving. The order never arrived. I communicated with the company and they initially seemed very customer oriented. I received a follow-up communication with the date and time UPS indicated the package was delivered. I happened to be home entertaining guests the night the package allegedly arrived at our address. My dog never barked, which she always does when deliveries occur and there was no package on the porch when we said goodnight to our guests (long after the alleged 6 p.m. delivery time). After following up again with Scentered to tell them I had received no further communication from UPS, I received no was no further response. Very unlike other companies I have dealt with when UPS has misdelivered a package. It is possible I would have liked the product and become a regular user. DISAPPOINTED to say the least.